Tony Alessandra's Online Store
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Rapid Skill BuilderŪ E-books |
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Assertiveness Skills --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Assertiveness for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Assertiveness Rapid Skill BuilderŪ booklet explores the subject of assertiveness and offers a whole process to help you to build skills in this critical area.
Price: $12.50
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Benchmarking --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Benchmarking for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Benchmarking Skills Rapid Skill Builder booklet explains the benchmarking process in a step-by-step manner and offers a practical action template that can be applied in almost any situation.
Price: $12.50
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Organizational Budgeting --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Organizational Budgeting for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Organizational Budgeting Rapid Skill BuilderŪ booklet explores the concepts of forecasting financial requirements and planning for the needs of an organisation in a future period of time. This process includes forecasting levels of revenue and expenses (and therefore profit), cash flows and capital expenditure, and provides managers with a framework for control.
Price: $12.50
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Change Management --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Change Management for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
One of the key "life competencies" required of people in all sorts of different situations today is the ability to anticipate and respond effectively to change. This Change Management Rapid Skill BuilderŪ booklet uses a six step approach to more effective change management.
Price: $12.50
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Coaching --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Coaching for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
It doesn't matter in what field the coach operates, their key role is to help someone to improve what they are doing. This Coaching Skills Rapid Skill BuilderŪ booklet aims to help people to become more effective coaches and help all "would-be" coaches to progressively improve their performance via a range of practical techniques.
Price: $12.50
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Complaint Handling --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Complaint Handling for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Complaint Handling Rapid Skill BuilderŪ booklet takes the view that positive complaint handling is very important and in fact, it should be seen as a positive area of key feedback from customers which help the organisation to make changes for the better.
Price: $12.50
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Team Communication --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Team Communication for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Effective communication is a vital part of almost every activity in the organisation, including the integration of tasks at every level: production, marketing, selling, servicing, budgeting, managing, employee appraisals, etc. This Effective Communication Rapid Skill BuilderŪ booklet looks at many different aspects of the communication process but places significant emphasis upon team communication and how it can be made to be most effective.
Price: $12.50
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Conflict Resolution --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Conflict Resolution for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Conflict Resolution Rapid Skill BuilderŪ booklet takes the view that if it is handled properly, conflict can highlight problems that need to be rectified, lead to new ideas and behaviour, enhance communication and foster better long-term relationships.
Price: $12.50
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Creativity and Innovation --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Creativity and Innovation for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Creativity and Innovation Rapid Skill BuilderŪ booklet approaches the idea of creativity from the perspective that every person has the potential to be creative and that we can therefore all improve our skills in this critical area.
Price: $12.50
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Improving Customer Service --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Improving Customer Service for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Crowning the customer as "king" is not a new concept, but expecting every employee to serve the customer - or serve somebody internally who is serving the customer - is a significantly different twist. This Customer Service Rapid Skill BuilderŪ booklet works from the perspective that the whole organisation should be aligned to the needs of the customer.
Price: $12.50
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Effective Delegation --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Effective Delegation for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
With increasing demands on our time and resources, it's impossible to achieve all we set out to do without the help and assistance of others. This Effective Delegation Rapid Skill BuilderŪ booklet offers some particular advice on how to make delegation part of your normal work schedule, and identify both the need for assistance and how you can entrust other people with delegated tasks.
Price: $12.50
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Developing Individual Potential --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Developing Individual Potential for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Effective career planning and development should be a fundamental part of best practice culture in organizations across the world. Our Developing Individual Potential Rapid Skill BuilderŪ booklet provides a broad outline of a process for developing individual potential and offers a summary of the benefits of such a system.
Price: $12.50
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Cultural Diversity and Awareness --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Cultural Diversity and Awareness for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Cultural Diversity and Awareness Rapid Skill BuilderŪ booklet aims to provide an overview of the whole subject of cultural diversity and awareness at a broad summary level, or why we tend to focus on difference (or what separates us) more than we look at what is common (or is similar between us).
Price: $12.50
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Corporate Ethics --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Corporate Ethics for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Corporate Ethics Rapid Skill BuilderŪ booklet explores the concepts of ethical behaviour throughout the organization and offers some ideas on how good standards can be created and maintained.
Price: $12.50
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Emotional Intelligence --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Emotional Intelligence for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Emotional Intelligence Rapid Skill BuilderŪ booklet presents a four style emotional intelligence (or "EQ") model that both creates awareness about one's own natural tendencies and offers strategies that can be adopted to become more emotionally intelligent and "balanced" in terms of employing all four styles whenever situations or circumstances are appropriate.
Price: $12.50
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Improving Financial Performance --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Improving Financial Performance for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Improving Financial Performance Rapid Skill BuilderŪ booklet explores the concept that people at all levels of the organization need to be focused on achieving optimal financial performance for the business through an understanding of the firm's markets, assets and cost structures.
Price: $12.50
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Giving Constructive Feedback --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Giving Constructive Feedback for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Because offering any kind of feedback takes practice and is a communication 'art' to develop over time, this Giving Constructive Feedback Rapid Skill BuilderŪ booklet explores the whole process of giving and getting constructive feedback in summary. It does this by offering a six step model to guide behaviour to communicate more constructively as a feedback giver as well as a feedback receiver.
Price: $12.50
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Goals and Objectives --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Goals and Objectives for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Goals and Objectives Rapid Skill BuilderŪ booklet explores the process involved in setting overall strategy or targets to be achieved and then focuses on the specific steps needed to set meaningful objectives and work towards your goals whether these goals are at work or in your personal life.
Price: $12.50
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Influencing Others --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Influencing Others for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
We influence other people every day of our lives, intentionally or not. This short Influencing Others Rapid Skill BuilderŪ booklet provides a broad overview of the subject of influencing others at the conceptual level. It also looks at how influence is deployed in general and then specifically in four particular style "types" -the visioner, the orchestrator, the regulator and the harmoniser.
Price: $12.50
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Interviewing/Selection --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Interviewing/Selection for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
A successful selection interview is not a matter of luck or even effective conversation skills. This Interviewing/Selection Rapid Skill BuilderŪ booklet therefore looks at what it takes to make the interview process as smooth, useful and as satisfying an experience as possible for both parties.
Price: $12.50
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Leadership --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Leadership for personal/employee development or for use in conjunction with a Rapid Skill builderŪ course.
There seems to be no definitive model for leadership excellence that can be carefully followed to ensure success. Nevertheless, we are fortunate to be able to draw on the writing of many of the best thinkers on the subject. This short Leadership Skills Rapid Skill BuilderŪ booklet explores what it takes to apply the skills described by these experts, and, in so doing, to demonstrate effective leadership.
Price: $12.50
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Learning Styles --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Learning Styles for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Rapid Skill BuilderŪ Learning Styles booklet offers a model through which we can better understand how a person's learning preferences may differ. The model suggests that all learners travel through a four stage cycle on their way to full appreciation of a topic or subject (and being able to act on that knowledge).
Price: $12.50
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Listening --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Listening for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Listening skills are a vital part of the oral communication process. This Listening Skills Rapid Skill BuilderŪ booklet outlines the behaviours associated with good listening and offers individuals a practical step-by-step guide to becoming more adept in all of their future communication interfaces.
Price: $12.50
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Managing Poor Performance --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Managing Poor Performance for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Managing Poor Performance Rapid Skill BuilderŪ booklet provides guidance on how to handle unacceptable performance in a positive and constructive manner (and wherever possible short of formal discipline).
Price: $12.50
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Managing Meetings --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Managing Meetings for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Managing Meetings Rapid Skill BuilderŪ booklet provides a useful and effective approach to planning and better managing meetings in order to reduce the overall levels of frustration and make them more useful. We look at whether a meeting is actually necessary in the first place, how to go about preparing for a meeting, how it should be conducted, and how it can be managed to a successful action-oriented conclusion.
Price: $12.50
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Marketing Skills --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Marketing Skills for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
In this Marketing Skills Rapid Skill BuilderŪ booklet we look at the critical processes in a successful marketing campaign and the skills we need to better develop and execute our marketing strategies.
Price: $12.50
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Negotiating Skills --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Negotiating Skills for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Negotiating Skills Rapid Skill BuilderŪ booklet explores how to use negotiating skills effectively in a variety of situations from bargaining on a price to settling differences in a dispute. This course offers individuals a number of tips and techniques to become more adept at this important work and life skill.
Price: $12.50
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Networking and Relationship-Building --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Networking and Relationship-Building for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Networking and Relationship Building Rapid Skill BuilderŪ booklet looks at networking and relationship building in a broad and strategic sense - as a major social and life skill..
Price: $12.50
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Performance Measurement --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Performance Measurement for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
The most important reason to develop a performance-measurement system is to make available an ongoing assessment process that accurately describes whether or not the goals of the organisation are or will be met. This Performance Measurement Rapid Skill BuilderŪ booklet explains how this can be achieved.
Price: $12.50
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Personal Effectiveness --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Personal Effectiveness for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Personal Effectiveness Rapid Skill BuilderŪ booklet concentrates the key behaviours needed for each employee to assume greater responsibility and individual leadership within their own role and contribute positively and proactively to the organisation's goals and ultimate success.
Price: $12.50
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Presentation Skills --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Presentation Skills for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
The ability to "present" well can be a significant benefit in organizational life. This Presentation Skills Rapid Skill BuilderŪ booklet seeks not only to reduce any trepidation about the presentation task, but offers specific guidance on how to better prepare for the event, how to assemble your material and how to deliver with more confidence.
Price: $12.50
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Problem Solving --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Problem Solving for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Effective and efficient critical thinking and problem-solving skills are prerequisites for individual and organizational performance and success. This Problem Solving Rapid Skill BuilderŪ booklet presents an overview of the steps needed to help better solve common work-related problems and introduces people to some of the more popular tools to assist in doing so.
Price: $12.50
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Process Improvement --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Process Improvement for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Process Improvement Rapid Skill BuilderŪ booklet outlines a simple system for engaging in process improvement for use in both small and large scale organizational change. It also outlines some of the tools and techniques that are most commonly used in the activity.
Price: $12.50
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Project Management --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Project Management for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Project management is the active leadership of people and resources to achieve a particular stated end. This Project Management Rapid Skill BuilderŪ booklet looks at project management in six steps and offers individuals several tools and techniques that can be used to help make your future projects more successful.
Price: $12.50
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Risk Management --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Risk Management for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Traditional risk management strategies focus on controlling both known and yet to be discovered risk scenarios, with the goal of understanding their probability and the cost or gain should they occur. Increasingly however, enterprises are expanding their view to encompass the concept of risk management as a business enabler. This Risk Management Rapid Skill BuilderŪ booklet explores both sides of this divide.
Price: $12.50
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Safety Effectiveness --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Safety Effectiveness for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Safety Effectiveness Rapid Skill BuilderŪ booklet helps people to focus on better health and safety by taking individuals beyond the tip of the iceberg (when death and serious accidents occur) and encourages them to look at the underlying reasons for poor safety practices and examine the many "clues" (such as near-miss incidents) that exist to help guide future safety strategy.
Price: $12.50
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Sales Effectiveness --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Sales Effectiveness for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
In an increasingly competitive world, an effective salesperson (no matter what they may be trying to sell) needs a wide variety of skills and competencies in order to be successful. This Sales Effectiveness Rapid Skill BuilderŪ booklet aims looks at the underlying skills needed to be successful in all four phases of the sales cycle.
Price: $12.50
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Strategic Planning --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Strategic Planning for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Strategic Planning Rapid Skill BuilderŪ booklet provides a helpful explanation of the strategic planning process in general and offers a number of steps that can be followed to plan more effectively.
Price: $12.50
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Pressure/Stress Management --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Pressure/Stress Management for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Pressure/Stress Management Rapid Skill BuilderŪ booklet presents a range of strategies individuals can use to recognise pressure in their own lives and employ a variety of techniques to help reduce stress whenever it occurs.
Price: $12.50
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Team Building --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Team Building for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Most people accept that a champion team will beat a team of champions - but how do you create a champion team? This Team Building Rapid Skill BuilderŪ booklet presents a roadmap for team success and suggests a number of specific steps that a team can follow to achieve long-term advantage.
Price: $12.50
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Time Management --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Time Management for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
This Time Management Rapid Skill BuilderŪ booklet illustrates how to make the most out of each day. In doing so, you can get the most out in health, happiness, service, and anything else that is worthy in life!
Price: $12.50
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Telephone Service Excellence --12-page PDF eBook
Description: A short, practical, 12-page booklet on the topic of Telephone Service Excellence for personal/employee development or for use in conjunction with a Rapid Skill BuilderŪ course.
Because a telephone call will often be the first and most long-lasting impression a customer forms about your organisation, this Customer Service Excellence Rapid Skill BuilderŪ booklet has been developed to help you create better first impressions and assist in coaching individuals in effective telephone skills. Many of the principles we will talk about are part of good telephone etiquette no matter who is on the line.
Price: $12.50
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