Welcome to this issue of "Dr. T's Timely Tips" by Dr. Tony Alessandra. Please
send your feedback to
Listener Reception Problems
Often it is hard to determine the listener's
ability to receive a message. The listener may be inattentive or bored.
If you're presenting a message to someone who has other things on her mind,
chances are good that you will be dealing with a distracted listener. The
ability of a listener to receive your message is affected by her emotional
state, preexisting commitments, financial pressures, and pre-judgments about you
and your message. Before presenting your message, you need to make sure that you
have the listener's attention.
Another way of thinking about communication is to compare it to a radio station.
A sender and a receiver are required to transmit the message. A powerful station
can send a message to a high quality receiver and the message comes through loud
and clear. A weak station trying to get a message over a range of mountains to a
1940 vacuum-tube radio doesn't have much of a chance.
There are three requirements to getting your message through clearly:
Make sure you are a powerful station: Your words need to present your message
clearly; your vocal tone needs to match and strengthen your words; and your
visual appearance and gestures need to be consistent with your words and vocal
Clear the environment: Anywhere along the process, "noise" -- or static -- can
drown out the message. Don't try to transmit over a mountain range. Eliminate
distractions, excess noise, and messy, chaotic surroundings. Present your
message at a time when it can be received. A radio station that wants to reach
business commuters plays its message during the rush hour, not at 3:00 a.m.
Make sure the listener's radio is on. Get your listener's attention. Find out
what frequency he's tuned to and transmit on that frequency. If he's interested
in facts and figures and you're giving him emotional high drama, you're
transmitting on the wrong frequency.
Anytime you hear people saying, "I didn't understand what you meant ... I
thought you said ... You never told me ... I didn't hear that...," you know
there was a failure in one of these areas and your message did not get through.
We commonly call this a communication breakdown. However, you can get around or
avoid many of these breakdowns. You can project a clear verbal, vocal and visual
signal in a way that gives your listener a better chance to receive it precisely
as it was sent. You can filter out the noise, gain the attention of your
listener and present your message in its clearest, most powerful form. You can
learn how to establish a feedback process that will allow you to adjust your
signal and correct errors received by your listener.
By using noise-free verbal and nonverbal skills during the sending and the
feedback processes, you minimize communication barriers and establish an
effective, efficient communication climate -- a climate that establishes,
maintains, and enhances mutual trust and credibility.
Here's to more personal insight,
If you like receiving Dr. T's
Timely Tips, you'll love adding to or switching from this subscription to
"One-to-One from A-to-Z" - an ezine that's customized to match your interests,
goals and behavioral style. You'll receive fewer emails, but the ones you do
receive will contain articles, tips, ideas and offers that perfectly match your
personal and/or professional interests. Subscribing takes less than a minute and
you may experience The Platinum Rule® firsthand by
opting in here. We will treat you the way you want to be treated!
Alessandra, author of "Dr. T's Timely Tips",
is available as a speaker for corporate and trade association meetings.
Teleseminars and webinars are also available. Contact Holli Catchpole at
SpeakersOffice: 1-800-222-4383 or
5927 Balfour Court Ste. 103
Carlsbad, CA 92008
Click here to view a Free Video of Tony.
Click here to check out Tony's Photo Gallery and get a glimpse of what he
does when he's not in front of an audience.
Time for a coffee break?
Visit Dr. Tony's products and browse while you relax.
2001-2013 Dr. Tony Alessandra