Welcome to this issue of "Dr. T's Timely Tips" by Dr. Tony Alessandra. Please send your feedback to DrTony@Assessments24x7.com!

Humility

What is it?

Humility is a character trait demonstrated by entrepreneurs who realize the importance of the customer to their businesses. It is a courteous respect of those around you. Humility is an attribute that leads many entrepreneurs to think about how they can better serve their customers.

Why is it important?

No business can survive without customers. Entrepreneurs require customers to purchase their goods and services. Entrepreneurs who realize that the customer is king soon begin to look for new and different ways to serve the customers' needs. Product offerings are expanded and services are improved.

Humble entrepreneurs tend to be more respectful towards customers. This attribute increases the quality of the customer service that these entrepreneurs provide. Humility causes the entrepreneur to look for different ways in which to satisfy customers.

While it is necessary for entrepreneurs to believe that their product fulfills a need for their customers; entrepreneurs should consider that they could improve and provide better service.

How to get it if you don't have it?

Humility can be gained and added to your personal skill set by simply setting time aside to consider the needs of your customers. Learn to ask yourself what you would like if you were in the same situation. Consider the reality of your business without customers. Take time to thank your customers for their support and develop a system that will allow customers to give you feedback.

How to develop it if you have it?

Once humility has been obtained, an entrepreneur must continually build upon this attribute. Identify manners in which your products and services may be substandard. Implement the pertinent feedback that you receive to improve the experience customers have when they visit your company.

 

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This article was adapted, with permission, from the One Minute Entrepreneur book, co-authored by my colleagues and friends, Ken Blanchard and Don Hutson with Ethan Willis. Please visit this site for details about the One Minute Entrepreneur book and be sure to take your complimentary One Minute Entrepreneur Assessment too.
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