|Welcome to this issue of "Dr. T's Timely Tips" by Dr. Tony Alessandra. Please send your feedback to firstname.lastname@example.org!
Adjusting to Other People's Styles - Prescriptions for Flexibility The following suggestions will help you adapt to other people's behavioral styles when you are dealing with customers.
Indirect and Open
NEEDS TO KNOW ABOUT: How it will affect their personal circumstances
DO IT WITH: Warmth
SAVE THEM: Conflict
TO FACILITATE DECISION-MAKING PROVIDE: Personal service and assurances
LIKES YOU TO BE: Pleasant
SUPPORT THEIR: Feelings
CREATE THIS ENVIRONMENT: Personal
MAINTAIN THIS PACE: Slow/relaxed
FOCUS ON THIS PRIORITY: The relationship/Communication
AT PLAY BE: Casual and cooperative
USE TIME TO: Develop the relationship
WRITE THIS WAY: Warm and friendly
ON THE TELEPHONE BE: Warm and pleasant
Direct and Open
NEEDS TO KNOW ABOUT: How it enhances their status and visibility
DO IT WITH: Flair
SAVE THEM: Effort
TO FACILITATE DECISION-MAKING PROVIDE: Testimonials and incentives
LIKES YOU TO BE: Stimulating
SUPPORT THEIR: Ideas
CREATE THIS ENVIRONMENT: Enthusiastic
MAINTAIN THIS PACE: Fast/spontaneous
FOCUS ON THIS PRIORITY: The relationship/Interaction
AT PLAY BE: Spontaneous and playful
USE TIME TO: Enjoy the interaction
WRITE THIS WAY: Informal and dramatic
ON THE TELEPHONE BE: Conversational and playful
Indirect and Guarded
NEEDS TO KNOW ABOUT: How they can justify it logically/How it works
DO IT WITH: Accuracy
SAVE THEM: Embarrassment
TO FACILITATE DECISION-MAKING PROVIDE: Data and documentation
LIKES YOU TO BE: Precise
SUPPORT THEIR: Procedures
CREATE THIS ENVIRONMENT: Serious
MAINTAIN THIS PACE: Slow/systematic
FOCUS ON THIS PRIORITY: The task/The process
AT PLAY BE: Structured/Play by the rules
USE TIME TO: Ensure accuracy
WRITE THIS WAY: Detailed and precise
ON THE TELEPHONE BE: Businesslike and precise
Direct and Guarded
NEEDS TO KNOW ABOUT: What it does/By when/What it costs
DO IT WITH: Conviction
SAVE THEM: Time
TO FACILITATE DECISION-MAKING PROVIDE: Options with supporting analysis
LIKES YOU TO BE: To the point
SUPPORT THEIR: Goals
CREATE THIS ENVIRONMENT: Businesslike
MAINTAIN THIS PACE: Fast/decisive
FOCUS ON THIS PRIORITY: The task/The results
AT PLAY BE: Competitive and aggressive
USE TIME TO: Act efficiently
WRITE THIS WAY: Short and to the point
ON THE TELEPHONE BE: Short and to the point
Here's to more personal insight,
Bend - Don't Break Down.
How willing are you to change your perspectives or positions in certain situations?
Do you tend to face ambiguous situations negatively?
Are your responses to certain people, conditions, or events based in fear or anxiety?
When you voluntarily refrain from participating in situations because of your lack of flexibility, you limit your horizons. You decrease your chances of personal and professional success.
The Flexibility eWorkbook is an interactive tool that analyzes your personal attitudes toward yourself, others, and the situations you face. This eWorkbook is a powerful tool that will help you begin to dispel those negative attitudes that are holding you back from realizing your full potential.
- Increase your tolerance and respect for others, your confidence, and your positiveness - all of which enhance your flexibility!
- Decrease your rigidity, discontent, and competitive drive - all of which hinder your flexibility!
To purchase the Flexibility eWorkbook, please click here.
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